Communication In The Hospitality And Tourism Industry Communications Essay

Communication In The Hospitality And Tourism Industry Communications Essay Communication is the most important and the most used of all skills in the hospitality and tourism industry. Managers spend the largest portion of their time in verbal or written communications with their employees or outside parties. Other staff member communicate among themselves , as well as their managers, frontline employees suppliers, and so on, to give and receive the information they need to perform their jobs. Communication has been recognized as the means by which both and people and the organization survive. When human beings lack the ability to cope with life, the source of the problem is often a lack of appropriate information. Incomplete and unorganized information place a heavy strain on the ability of people to make sense out of their existence. Their performance of a job depends on having necessary information, having the skills to do a job depends on the quality of communication during the skills acquisition period. Applying the definition of communication to this process, the role of the transmitter is to impart information, ideas, or feeling to another person. Encoding is the process by which information is organized into symbols, such as word, picture or gestures that can be conveyed to receiver. The transmitter subsequently uses a selected form of communication such as writing, speaking, faxing, gesturing, painting or advertising to impart the ancoded message too receiver. The receiver is the person or group of person to whom the message is being sent by the trasmitter. In the communication process, it is the responsibility of the receiver receive and decode the message. Decoding is the reverse of encoding. It is the process by which the symbols that the transmitter has conveyed to the receiver are interpreted and translated into meaninfullinformation. It is only after decoding that the receiver can respond to the perceived message. It is important to note that there are certain times during the communication cation process at which communication failures can readily occur. First, if the transmitter is not carefull during the encoding process, he may incorrectly encode the information, ideas, or feelings he intends to transmit. This would result in his transmitting an inaccurate message. The thing which usually happens are such as the message received by the last person in line differs markedly from the orginal phase. The primary reason for this discrepancy is that the massage has gone through many transmulations as it has been encoded and by each person in the line. Communication failure can also accur if a message does not reach the receive. It may reach no one or the actual receiver of the message may not be the person for whom the message was intended. However with this form of communication, there is no way to ensure this is the case. As stated earlier, how best to reach the intended receiver is an important consideration in selecting a form of communication for a particular message. Another potential source of trouble in the communication process is noise. Noise refers to any sort of distraction or interference that prevents the accurate transmitter and reception and reception of message. Three distinct types of noise have been identified such as external noise, physiological noise and psychological noise. External noise is any distraction or interference whose source is outside of the receiver. Physiological noise is interference caused by a biological factor such as loss of sight or hearing. Psychological noise refers to forces that eithe r cause a tranmitter to improperly encode a message or receiver to incorrectly decode a message. The frontline employees as the most important link between a company and its customer is a crucial first step in developing and implementing effective communication systems. The frontline employees have to ensure that they are fully aware of company policies and priorities insofar as they affect the job the employees are doing, they also have to know where and how to obtain information if required. The employees also have to react positively to the unexpected. They also have be confidence that management will support their reasonable action. They should know that reasonable suggestions will be acted upon. The staff also should be fully trained to carry out all of their job responsibilities. While communication with customers can be winning business strategy in the service sector. Repeating business can only ensure his customer keep coming back. Example of the communication process are (Transmitter Message Receiver). Conclusion Effective communication system are crucial to the success of organization in the hospitality and tourism industry. Without feedback from the customer and employees, it is imposible to assess the needs of consumers Question 2 Motivation is the key to keeping performing continuosly at the is highest standards. How organization motivate their employees to excel at their jobs. Introduction a vital managerial function in any organization is to motivate employees. This is because motivation is inextricably linked to employees satisfaction and ensures employees consistently excel at their jobs. Motivation is especially important in the hospitality and tourism industry, where employees satisfaction and competence are key determinants of service quality. Answer 2 For a company to succeed, it is necessary for employees to be competent, for the company to be organized in efficient ways, for the firm to provide the employees with necessary materials and resource to do the job, and for employees to have a desire to do their best. Motivation plays a major role in achieving high performance in the workplace, which is an important goal of management. However, just because an employees is motivated does not guarantee she will perform satisfactorily. Form the individuals perspective the desire to do well in ones work is primarily linked to ones desire to meet an internalized personal need. In other words, by engaging in certain behaviors the employee expects to meet some internal need. From an organizational perspective, an effective firm is a productive firm when it stimulates all its employees to behave in the manner desired by the organization, directs their behavior to accomplish the goals of the organization and develops programs to maintain the desired levels of performance. Example: (Ability + Direction + Motivation + Support = Effective Performance) A person might be motivated to work because she needs to earn money to buy food or shelter. Process theories, in contrast, describe how the individuals become motivated in the first time. A number of strategies for motivating employees are also discussed. At the group level, the Hawthorne effect is explained and at the organizational level, job enrichment and design and the Scanlon plan are reviewed. Individuals have a variety of needs they seek to satisfy. Several theories of motivation address the role needs play in stimulating behavior. Though motivational theories may stress different factors, they reveal a case regardless of whether the rewards is intrinsic. However a persons physical safety was suddenly threatened an angry customer threatened a hotel clerk with physical violence. This process would reoccur as event and conditions in the individuals life changed. A common error of manager is to attempt to motivate employees by addressing an unmet need that is a projection of the managers rather than the employees need. This is illustrated in the following examples. A manager of a travel agency had an employees who was not able to sell the companys service in a proficient manner. Employees need to developed and thus motivation are acquired, as people interact with their environment. Examples: (Achievement, Power, Affiliation) People with a high need for achiement tend to take personal responsibility for solving problems, be a goal oriented, set moderate, realistic, attainable goals, seek challenges, excellence, and individuality and take calculated, moderated risk. Some people with high need for achiement think about ways to do a better job. People need high power for to control the situation, want to influence or control over others, enjoy competition in which they can win, be willing to confront others. People with high need for affiliation seek close relationship with others, want to be liked by others, enjoy lots of social activities. As a part of a team some people desire satisfaction from other people, whom they work rather than from the task itself. Some gives allots of praise and recognition, delegate responsibility for orienting and training new employees to them. Motivation and individuals performance, is to improve towards work that can contribute significantly to improved performance. This implies that managers should be sensitive to individual different because what motivates one individual may not motivate another. Motivation and the work group establishing effective and productive work groups. It has been well established that employees behavior is affected by individuals needs. Organization need motivated employees to carry out the business of the firm and to ensure that organizational goals are achieved. Because of the crucial role motivation plays in individual and group performance, organizations must establish systems or programs to motivate their employees. Job enrichment which refers to the vertical expansion of jobs, raise motivation by making work more interesting and challenging for employees. Worker controls the planning, execution, and evaluation of his or her job. Complete activity, increases the employees freedom and independence, increases responsibility, and provides feedback. Job redesign is essentially the of doing it better by doing it differently. Experts can use time and motion to determine the way they should be done. Managers, who supervise the job, can suggest improvement based observed shortcoming in current job procedures. Knowledgeable about their jobs, can devise new and better ways to carry out their work. Conclusion Motivation refers to employees, which willing to exert high levels of effort toward organizational goal in the expectation that doing so will enable them to satisfy some individual need. Motivation is a necessary, but by itself not a sufficient, condition of effective performance. Manager should ensure that the reward system is perceived by employees as being fair. Bibliography -Human resource management in the hospitality industry. John Wiley sons, inc Hospitality industry OR Management. publisher- DAnnunzio-Green, Norma Table of content Question 1 Introduction Answer 1 Conclusion Question 2 Answer 2 Conclusion

A constitutional right? :: essays research papers fc

A constitutional Right?   Ã‚  Ã‚  Ã‚  Ã‚  Carl T Bogus, the author of a 1992 article, â€Å" The Strong Case for Gun Control†, explains to the reader of the importance and relevance of tougher and more strict gun control laws in local governments today. Bogus begins by telling of the recent rise in school shootings and violent crimes in the united states. He explains that in 1998, more than four thousand children were killed by guns, and it took a string of school related shootings to bring that fact to the attention of the public. 34 thousand people were killed in total, and over sixty thousand were held at gunpoint. In order to explain and prove his theories, Bogus goes on to compare two cities with similar crime rates, economies, nationalities, and entertainment values, but very different ways on controlling guns. Seattle Washington , and Vancouver British Columbia are only 140 mile apart, but they both have different views on how to control the way guns are used in there city. Seattle requires only a five day waiting period to purchase a hand gun, while Vancouver requires a permit and a VALID excuse to own a handgun. Due to the difference in laws, 41 percent of all Seattle’s population own handguns, while only 12 percent of Vancouver’s population own handguns. It isn’t hard to see that it would be harder for anybody who shouldn’t have a weapon to stumble across a handgun in Vancouver than in Seattle.   Ã‚  Ã‚  Ã‚  Ã‚  Bogus then goes on to explain a new law taken into effect in the District of Colombia not too long ago. Residents who currently lived in D.C. would have sixty days   Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚  Ã‚   to register there handguns, and after the time period was up, newly acquired handguns became illegal. But, rifles and shotguns could still be purchased and owned after the time period ran out. The result of the new law came out with results that surprised a lot of people. There was a 25 percent drop in gun related homicides and a 23 percent drop in gun related suicides. While D.C. experienced such a significant drop in gun related crimes, surrounding cities experienced no significant change in their rates. Just another reason to believe that even local gun laws can lead to safer cities and homes.   Ã‚  Ã‚  Ã‚  Ã‚  Daniel D. Polsby, the author of the article, â€Å" The False Promise of Gun Control† Focuses on how tougher gun control laws make it harder for regular people to defend themselves, and easier for criminals to get what they want.

Maggie: a Girl on the Streets

Maggie: A Girl On the Streets The problems that were faced by Maggie, and many other women in the lower social-economic levels during the Gilded Age, are almost unbearable to imagine. She faced discrimination, attachment issues, and grew up with a dysfunctional family that failed to show affection. Fortunately for Maggie, she wasn’t like the people she lived around. As Stephen Crane put it, â€Å"None of the dirt of Rum Alley seemed to be in her veins† (Maggie 16). This unique feature acquired by Maggie gave her the ability to improve her chance, even by a slim chance.Maggie grew up with a family who would have been classified as the low-class, in the scums of New York City. This is where Maggie naturally sets back her chances on eventually leaving her awful neighborhood, also known as Rum Alley. The name of the neighborhood basically describes the type of neighborhood it really is. It’s filled with many alcoholic families, with children who don’t receive the affection that they deserve from their elders. This unfortunately makes it difficult for Maggie to find help inside her neighborhood, which forces her to make good decisions inside her neighborhood.Maggie was discriminated on mainly for one reason: for being a woman. During this time period, women were socially accepted inside the house, but not out of it. On the streets was where men were found whether they were working, or drinking at the local tavern. Women at this time were harassed unapologetically. For example, when Pete comes to Maggie’s house he tells her, â€Å"I'm stuck on yer shape. It's outa sight. † (Maggie 19). Maggie didn’t want to end up as a low-life scum living as a housewife when she became older. She wanted to be somebody. Discrimination of women and lower-class citizens unfairly held Maggie back from the start.She had a slim-to-none chance. Maggie suffered attachment issues numerous times in the novel. She became afraid to befriend anyon e because all of her previous attachments had left her. Maggie finds herself falling for a young man named Pete. Pete comes off as a nice gentleman, but behind his good looks is just another boy looking for a good time. He keeps this hidden from Maggie until after he seduces her into having sex, then leaves her. Maggie’s brother, Jimmie, abandons her after Maggie â€Å"brings disgrace on the family† after having sex with Pete. Maggie’s mother, Mary, abandons her after Maggie runs away from home.Mary blames Maggie on her immorality instead of considering her own alcohol problem. As stated before, Rum Alley was occupied with several alcohol-induced dwellers that participated in lower-class activities such as street fighting. Maggie’s family wasn’t any exception. Both Maggie’s parents were extreme alcoholics. Mary was destructive as they get. Considered the incarnation of the devil, Mary is hypocritical enough to condemn her daughter for immora lity. Maggie’s father, Mr. Johnson, is only referred to his last name in the book. He isn’t in the novel for very long until he dies.What is seen of Mr. Johnson is a brutally violent father who dwells at the bars every night to escape the â€Å"living hell† at home. Jimmie is Maggie’s brother. In spite of the abuse he receives at home, he fights on the streets. Jimmie is a hotheaded fighter that refuses to back down. For example,†Ã¢â‚¬â„¢Naw,’ responded Jimmie with a valiant roar, ‘dese micks can't make me run,’† Jimmie says in one of the first lines in the book (Maggie 1). Although Jimmie and Maggie seem to somewhat get along in the beginning of the novel, Jimmie ends up scorning Maggie and blaming her for what happened with Pete.Jimmie is hypocritical in his reasoning because he too has seduced and abandoned women in the past. Maggie grew up in a place with no hope; a place where many are born and never leave. Maggie had a vision to leave Rum Alley. This vision eventually seemed out of her grasp, and she decided to end her life because of it. Maggie overcame many obstacles in her life including discrimination, attachment issues, and faced an abusive and dysfunctional family her entire life. Maggie is a great example of a visionary, or one who thinks about the future with imagination and wisdom. We could all use a little Maggie’s vision in us.

Essay on The Battle for Homosexual Adoption - 1696 Words

â€Å"If it was me,† declares Texas legislator Robert Talton, â€Å"I would rather [leave] kids in orphanages as such – this is where they are now if they’re not fostered out. At least they have a chance of learning the proper values† (Sanchez). Such a mindset betrays Talton’s ignorance of children raised in same-sex households. The blame does not solely fall on him though; many people in the world today are in the dark about whether or not to allow gay and lesbian parents to adopt children. Many research studies conclude that children are not adversely affected in any way from growing up in homosexual households; however, the fight for same-sex parents to be joined in marriage goes on, not only for the parent’s benefit, but to the benefit of the†¦show more content†¦The psychological aspect of homosexual raised children remains unaffected, but what about the sociological effects? Families worry about whether their child will suffer teasing, but Golombok et al. writes there is no difference â€Å"in the quality of friendships in children raised in lesbian and heterosexual families† (Ahmann). The percentage of young adults who remember childhood bullying remain the same, with no differences between those raised by gay parents or not, confirms Tasker and Golombok (Ahmann). However, Tasker and Golombok illustrate that children of lesbian families â€Å"recalled concerns about presenting their family background to others and about ostracism,† or exclusion from the majority group (Ahmann). Such discrimination most likely stems from society’s views of gay people – usually in an unfavorable manner. Any association with homosexual is taboo, which probably leads to this ostracizing. Psychiatrist Nanette Gartrell is credited with conducting the National Longitudinal Lesbian Family Study, which sought to evaluate the performance of children raised in same-sex households. Gartrell was surprised to find that â€Å"[n]ot one of the children had been physically or sexually abused in the home†¦Ã¢â‚¬  The findings were shocking, considering that the national rate of children being abused at home is 38% of women and about 5%-10% of men (â€Å"The Advocate†). These numbers emphasize many points; since same-sex couples cannot create theirShow MoreRelatedThe Rights Of The Gay Rights890 Words   |  4 PagesIn many, many years, the historians that reflect upon society today will probably agree that the most substantial battle waged by this generation is the one for LGBT rights. Great strides have been made for the gay community over the past several years, culminating with the Supreme Court ruling to recognize gay marriages as legal in all fifty states. Howev er, the fight for homosexual equality is far from over. Despite having gained the right to marry-which was seen by many as the main focus of theRead MoreShould Homosexuals Be Allowed? 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